Using APA 6th edition style standards, submit a Microsoft Word document that is 3-4 pages in length (excluding title page, references, and appendices) and include at least three credible scholarly references to support your findings, discuss and define key items in an SLA, the use of predictive analytics and how an IT manager might use such analytics, and how to mitigate vendor lock-in. The complete assignment requirements are attached. Please review the document to be sure you receive the best grade possible.