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multi generational workforce

Due Thursday (23 pts)
Write a 175- to 265-word response to the following:

What are the best and worst traits of leaders you have worked with? How did these traits affect your productivity and engagement?
Regarding leadership traits, what is more important for leading people: hard knowledge of the area you are running or soft people skills?

Cite at least 1 peer-reviewed, scholarly, or similar reference to support your assignment. Textbooks and websites will not meet this requirement. Please take a look at databases such as ProQuest as an example. References, citations and direct quotes will not count towards the word requirement.

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