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Provide at least 5 peer reviewed references and cite everything within text.

1. Read case Ultimate Office Products on pp. 491 and answer questions at the end.

a. Why did Kelly fail in his first attempt to implement change?

b. Identify subsequent actions by Kelly that were more effective for implementing change in the organization.

c. Evaluate the change leadership provided by the CEO.

2. Read case The New Dean on p. 393 and answer questions at the end.

a. What influence tactics were used by the Acting Dean to get promoted?

b. How much of each type of power did the new Dean possess over the Business School faculty?

c. What power bases and influence tactics were used to get the new Dean dismissed?