Read Chapter 1: Effective Business Communication in Business Communication for Success, listed on the Background page. Write an essay summarizing the key features of business communication, as opposed to ordinary, everyday communication. Feel free to use short lists. Be sure to include APA-style citations from the background reading and a references page.

(Ebook)
https://open.lib.umn.edu/businesscommunication/part/chapter-1-effective-business-communication/